FlexFit

All orders are personalized and embroidered. Returns and exchanges are managed on a per-case basis. Should you have any concerns, please don't hesitate to get in touch.

Most orders are fulfilled within 5-7 days

Hats are sent in boxes to prevent crushing and ensure wearability upon arrival.

All shipping includes tracking. For package insurance, consider upgrading shipping at checkout. Insurance protects against lost or damaged packages. USPS delivery confirmation indicates package receipt. Buyer must ensure correct address input. Shipping labels are generated based on provided addresses. Buyer covers reshipment costs for returned items.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

Due to the nature of customized orders, we aren't able to make exchanges as orders are unique to each customers. We provide digital mock-up to ensure both parties are on the same page with final product. Please reach out if there are any concerns. As a company we want to ensure a smooth and fair experience.