FAQs
How much does the setup cost?
A one-time charge may apply based on the complexity of the image. Setup fees cover the cost of converting your digital file to an embroidered file that our machines can read. This cost is eliminated if you order more than 12 caps.
Before I place my order, will I receive a proof?
We digitize your design and send you a digital stitched image of your logo for approval. The proof is only generated once an order has been placed.
How quickly are orders completed and shipped?
After you approve the art file, we can often complete your order in 2-4 days.
Do you keep hats in stock?
Every hat that is displayed on our website is available. If there is special hat request may add an addition 2-3 days to your order fulfillment.
Where are you based out of and where is the embroidery completed?
We are a small business based in Central, IL. We use our top of the line ZSK embroidery machines to do everything in-house, from designing to embroidery.
Can I order just one hat or is there a minimum order?
You can order one hat and there is no minimum order quantity. To avoid the setup cost and receive a better overall pricing, 9 or more is best.
Is there a size restriction?
For most hats, the left panel can be 2.30" tall by 2.90" inches wide, and the center front can be 4.50" by 2.30" inches high.
Is it possible for me to order a hat that isn't on the list?
The hats on our list are the ones we carry in stock, but if you're looking for a certain hat that you don't see get in touch with us and we'll see what we can do.
Is it possible to perform 3D puff / raised embroidery?
We sure can. There maybe additional feed based on complexity. Before ordering your order, send us an email with your logo so we can ensure it's doable.
Do you guys offer embroidery on other items like hoodies, jackets etc...
We can embroider on most anything. For specific needs reach out to us. We'd love to take it on with same quality and attention to details.